1. Eligibility for Returns We understand that sometimes an item may not meet your expectations. You are eligible for a return or refund if:
- The product is in its original, unused, and unwashed condition.
- The product has the original tags and packaging intact.
- You request the return within 7 days from the date of receiving the product.
- You have the original order confirmation or receipt.
2. Non-Returnable Items The following items are non-returnable:
- Products marked as final sale or non-returnable on the product page.
- Underwear, swimwear, and intimate items for hygiene reasons.
- Custom or personalized products that were specifically made for you.
3. Return Process To initiate a return, please contact us at support@hazelclothing.com with your order number and details of the product you wish to return. Once your return request is approved, we will guide you through the return process.
4. Refund Processing Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method, and the processing time may take 7-10 business days. Please note that shipping charges are non-refundable unless the return is due to our error (e.g., incorrect or damaged product).
5. Exchange Policy We offer exchanges for size, color, or style issues. If you wish to exchange an item, please contact us within 7 days of receiving the product. Exchanges are subject to product availability. The customer is responsible for return shipping costs for exchanges unless the return is due to an error on our part.
6. Damaged or Defective Products If the product you received is defective or damaged, please contact us immediately with photos of the damaged item. We will arrange for a replacement or refund at no additional cost to you.